Privacy Policy

1. Introduction

Welcome to Performance Coach ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered music performance analysis platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, password (encrypted), and profile details
• Performance Files: Audio and video recordings you upload for analysis
• Payment Information: Processed securely through third-party payment processors (we do not store credit card details)
• Communications: Messages you send to our support team

2.2 Information Collected Automatically

• Usage Data: How you interact with our platform, features used, session duration
• Device Information: Browser type, operating system, IP address
• Analytics: We use analytics tools to improve user experience
• Cookies: Essential cookies for authentication and preferences

3. How We Use Your Information

• Service Delivery: Process your recordings and provide AI coaching feedback
• Account Management: Create and manage your account, handle subscriptions
• Improvement: Analyze usage patterns to enhance our AI models and platform
• Communication: Send service updates, respond to inquiries, provide support
• Security: Detect and prevent fraud, abuse, or technical issues
• Legal Compliance: Fulfill legal obligations and enforce our terms

4. Your Recordings and AI Processing

Privacy of Your Music: Your recordings are private and belong to you. We process them solely to provide coaching feedback.

• Storage: Files are stored securely with industry-standard encryption
• AI Analysis: Recordings are analyzed using advanced artificial intelligence and audio processing technologies
• Retention: We retain your recordings as long as your account is active
• Deletion: You can delete recordings anytime; they're permanently removed within 30 days
• No Public Sharing: We never make your recordings public or share them without consent

5. Information Sharing and Disclosure

We do not sell your personal information. We share information only in these circumstances:

• Service Providers: Trusted third-party providers who help us deliver our services, including hosting, AI processing, payment processing, and content delivery
• Analytics: Analytics providers to help us improve user experience (anonymized where possible)
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In the event of a merger, acquisition, or asset sale
• With Your Consent: Any other sharing requires your explicit permission

6. Data Security

We implement industry-standard security measures to protect your data:

• End-to-end encryption for data transmission (HTTPS/TLS)
• Encrypted storage of recordings and sensitive data
• Secure authentication and access controls
• Regular security audits and updates
• Continuous monitoring for suspicious activity

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Export your data in a standard format
• Opt-Out: Unsubscribe from marketing emails anytime
• Restrict Processing: Limit how we use your data

To exercise these rights, contact us at privacy@performancecoach.ai

8. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• Active Accounts: Data retained while your account is active
• Deleted Accounts: Most data deleted within 30 days; some records retained for legal compliance
• Recordings: Permanently deleted within 30 days of user deletion request
• Payment Records: Retained as required by financial regulations

9. International Data Transfers

Our services are hosted in the United States and may involve data transfers to other countries. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.

10. Children's Privacy

Performance Coach is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Third-Party Services

Our platform uses select third-party service providers to deliver, improve, and secure our services. These providers are contractually bound to protect your data and use it only as necessary to provide services to us. We carefully vet all partners to ensure they meet our privacy and security standards.

12. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it's used
• Right to request deletion of personal information
• Right to opt-out of the sale of personal information (we don't sell data)
• Right to non-discrimination for exercising your rights

13. European Privacy Rights (GDPR)

If you're in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including those listed in Section 7 above. Our legal basis for processing your data includes:

• Contract Performance: To provide services you've requested
• Legitimate Interests: To improve our services and prevent fraud
• Consent: Where you've given explicit permission
• Legal Obligation: To comply with applicable laws

14. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We'll notify you of significant changes via email or a prominent notice on our platform. The "Last Updated" date at the top indicates when changes were made.

15. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or your personal data, please contact us: